Overview
 

Your privacy matters to us.

This policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from our website.

 

Information We Collect
 

When you place an order, create an account, or begin a checkout on our website, we may collect:

​

Personal Information

​

• Name

• Email address

• Shipping and billing address

• Phone number (if provided)

 

Order Information

​

• Products purchased

• Payment details (processed securely through third-party providers — we do not store full payment information)

​

Technical Information
 

• IP address

• Browser type

• General site usage data (via cookies or analytics tools)

 

How We Use Your Information

​

We use your information to:

​

• Process and fulfill orders

• Communicate with you about your order

• Respond to inquiries

• Improve our website and customer experience

• Recover abandoned carts and follow up on incomplete orders

• Provide customer service through integrated tools on our website platform

• Send occasional updates or marketing emails (only if you opt in)

Sharing Your Information

​

We share your information only as necessary to operate our business, including:

​

• Payment processors integrated with Wix

• Shipping and fulfillment providers

• Website hosting, analytics, and email service providers

​

These providers have their own privacy policies governing how they use your information.

We do not sell or rent your personal information.

 

Wix Platform & Data Storage
 

• Our store is hosted on Wix. Your data may be stored through Wix’s data storage, databases, and general applications.

• Wix stores your data on secure servers behind a firewall. Payment information is handled in accordance with industry security standards.

​

​

Cookies & Analytics
 

Our website may use cookies and similar technologies to:

​

• Improve site functionality

• Understand how visitors use the site

• Enhance your browsing experience

​

This may include cookies used by our website platform and third-party tools integrated into the site.

​

You can disable cookies through your browser settings if you prefer.

​

​

Data Security

​

We take reasonable steps to protect your personal information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

​

Your Rights

​

You may:

​

• Request access to your personal information

• Ask us to correct or delete your information

• Unsubscribe from marketing emails at any time

​

To do so, simply contact us.

 
 

Third-Party Services

​

Our website may contain links to third-party services or platforms. We are not responsible for their privacy practices.

 

​

Changes to This Policy

​

We may update this Privacy Policy from time to time. Changes will be posted on this page.

​

Contact

If you have any questions about the Privacy Policy, please contact us:
info@woodwords.ca
North Vancouver, BC, Canada